How to Check Merlin Mail From an Outside Phone

Handset typically on a Merlin Mail phone system

Hardware:

• Avaya Merlin BIS-10 Phone Handset

I have written a handful of tutorials on the Merlin Mail and Avaya phone system:

• How to Connect an Analog Conference Phone to a Merlin Legend Phone System
• How to Transfer a Voicemail Message in Merlin Mail
• How to Program a Forward Button on an Avaya BIS-10 Phone
• How to Check Merlin Mail From an Outside Phone (this post)
• How to Input Names in Merlin Voicemail’s Dial By Name Directory
• How to Program a Direct Voice Mail Button on an Avaya BIS-10 Phone

How to Check Merlin Mail From an Outside Phone

We have an older Merlin Mail backed phone system (later called Partner Mail) by AT&T (bought out by Avaya).  People don’t realize you can check your voicemail with your cell phone or any other phone from outside the office.  It’s simple and here’s how:

Step 1: Dial your office number.  Wait for the automated attendant to pick up.

Step 2: Dial *7 to go into the voicemail system.  You will hear “Welcome to Merlin Mail.  Please enter extension and pound sign.”

Step 3: Enter your extension followed by the #.

Step 4: Now you are in the voicemail system and can do anything you want, just like you were at your desk.  Here are a couple shortcuts so you don’t have to wait to be given the choices:

1 Record Messages
2 Get Messages
3 Administer Name/Greeting
4 Administer Personal Operator
5 Change Password
0 Listen
*3 Delete (or *D)
# Skip
*# Return to Menu
*8 Transfer (or *T)